Products – Terms & Conditions
Your purchase of items from this website constitutes a sales contract, and as such, your purchase represents a distance sale covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you wish to cancel your purchase for any reason, please notify us in writing as soon as possible, and in any case no more than 14 days after the day on which you receive the product(s).
On our website, if you purchase items from Artworks and Studio Collections, you will receive the items shown in the image as all the items for sale in these sections are already made.
Architectural Accessories and Bespoke goods
All items purchased from the Architectural Accessories section are made to your specific order as we do not hold stock of these items. Our lead time for these orders is three weeks. As these items are tailor-made for you, we offer no right to cancel. We are sure you will be delighted with your purchase, but if, once you have received your order, you wish to return them, we charge a restocking fee of 25% and you will be responsible for the cost of the return shipping.
Other bespoke goods, which are made to order to a customer’s specific size, colour or design requirements, are exempt from the cancellation rights of the legislation mentioned above and cannot be returned.
Refunds and returns
For purchases where you have a right to cancel, you are entitled to a full refund within 14 days of us receiving the goods back. Once you have notified us of your intention to return the goods, you have 14 days to return them to us.
We shall issue a full refund provided that a) you notified us of your intention to cancel your contract within the 14-day timeframe described above, b) that the goods are then returned within the 14-day timeframe permitted and c) that the goods returned to us are not damaged in any way.
Please note you are responsible for the cost of return of unwanted goods cancelled within the 14-day period from the delivery date and returned to us within the 14-day period allowed for returns.
The product(s) must be packed carefully in the same box and packaging they arrived in and returned using a reasonably priced delivery method of your choice. We would recommend that you use a signed-for or tracked service.
For security reasons we can only return refunds to the same debit or credit card you used to place your order.
We are expert packers of glass and the TNT courier service we use has proved very reliable. However, in the unlikely event of your order arriving damaged or broken, please report this to us within 24 hours, by telephone or by email. Please supply an image of the damaged goods so that we can decide whether the goods should be returned or simply replaced.
We will refund reasonable return delivery costs of goods found to be damaged, faulty or not as ordered. Reasonable costs are considered to be Royal Mail signed-for postage or tracked courier delivery such as TNT etc.